Chapperone's Privacy Policy
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Chapperone Inc is a Delaware state registered company. Chapperone is based in the United States and is compliant to all relevant federal and state laws regarding data privacy. Furthermore, Chapperone is used internationally so also follows EU (GDPR) regulations to ensure the highest level of data protection.
Chapperone’s aim is to make school trips both easier and safer using technology, but sometimes technology isn’t your friend. So, at Chapperone, we are committed to respecting your privacy rights and to ensure that technology is always working for you and not the other way around. Therefore, we take this Privacy Policy very seriously.
(This Statement of Privacy Policy applies to the Chapperone mobile application and https://www.goChapperone.com/. For the purposes of this Privacy Policy, unless otherwise noted, all references to Chapperone include the website and the app.)
Use of data
Chapperone does not collect, maintain, use, or share student personal information beyond that needed for authorized educational/school purposes, or as authorized by the parent/student. We do not create or keep student profiles for non-educational purposes. WE WILL NEVER SELL YOURS OR YOUR STUDENTS' DATA.
As part of the registration process for the app, we do collect some personal information. For students, we use that information purely to provide you with the services that Chapperone offer. For adults, we use the information to provide you with our services and to also let you know about additional services or any developments related to Chapperone; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organizations and businesses.
Chapperone uses cookies to collect information. This includes information about pages viewed, and the customer journey around our website. We then use third party services, Wix Visitor Analytics and Apple App Analytics, to collect anonymised standard internet log information and details of visitor behaviour patterns. We do this to learn more about our customers’ experience and their needs. This information is only processed in a way which does not identify anyone. We do not make or allow any attempt to find out the identities of those visiting our website.
We use a third-party provider, Typeform, to receive feedback from our adult users - we never solicit any feedback or information from students. We ask users to fill in a survey using their email address to help us understand our customers’ experience. For more information, please see Typeform’s privacy policy.
We use a third-party provider, SendGrid, to deliver our e-newsletter to our adult users and never to students. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see SendGrid's privacy policy.
We will only use third-party providers that have privacy policy and data protection practices that are consistent with ours.
We will also only contract with future companies that are consistent with our privacy policy and data protection practices and will allow users a choice to send information to the future entity.
Definition of student personal information
"Student personal information" is personally identifiable information, as well as other information, that is both collected and maintained on an individual level. This could include indirect identifiers, such as an email, IP address, and the other kinds of information that are ‘technical’ and ‘non-personal.’
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How is student's personal information treated?
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We have included some information below related to the Children's Online Privacy and Protection Act ("COPPA"). COPPA requires that online service providers obtain parental consent and provide notice before they knowingly collect personally identifiable information online from children who are under 13 ("under-13 users"). Chapperone typically relies on a teacher, school, or school district to obtain verifiable parental consent to provide our services to under-13 users. Pursuant to COPPA, we may collect an under-13 user's name (first and last name), and email address in order to operate and provide the Services. If we learn we have collected Personal Information from an under-13 user other than pursuant to the above, or if we learn that an under-13 user has provided us Personal Information beyond what we request from him or her, we will delete that information as quickly as possible after we have identified it. If you believe that an under-13 user may have provided us Personal Information in violation of this paragraph, please contact us at ali@gochapperone.com
While COPPA requires Chapperone to follow these procedures for under-13 users in the United States, Chapperone employs the same process to obtain consent for all users under 13 years old.
Data Retention
Chapperone does not keep any personal information for longer than necessary to deliver services or for school purposes. No personal information is kept in backups and any inactive or unused accounts will be deleted after 2 years.
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You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing ali@goChapperone.com
We may share anonymised personal information with other organizations who will use this to analyze our sales and customer interest to better understand the use of our product and customer needs.
Disclosure/sale of data
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Chapperone will NEVER sell student data under any circumstances. We do not permit selling information for advertising purposes, including behavioral targeting of advertisements.
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Chapperone will disclose your personal information, without notice, only if required to do so by law or in the good faith and belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Chapperone or the service; (b) protect and defend the rights or property of Chapperone; and, (c) act under exigent circumstances to protect the personal safety of users of Chapperone, or the public.
Security of personal information
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All personal information provided by users is stored using Firebase (Google owned), Amazon Web Services and Digital Ocean. These companies are both GDPR compliant (EU regulations) and US regulations compliant. We follow best practices in keeping all of your data safe. Therefore, Chapperone uses only the services of data storage companies that have the highest regard for data security. For more information, please see Firebase’s privacy notice, AWS’s privacy notice and Digital Ocean’s privacy notice.
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Access to your personal information
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Under GDPR, you are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at ali@goChapperone.com
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Changes to this Statement
Chapperone will occasionally update this Statement of Privacy to reflect company and customer feedback. Chapperone encourages you to periodically review this Statement to be informed of how Chapperone is protecting your information.
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Contact Information
Chapperone welcomes your questions or comments regarding this Statement of Privacy Policy. If you believe that Chapperone has not adhered to this Statement, please contact Chapperone at:
26 West Hamilton Place
Jersey City
NJ 07302
Email Address:
ali (at) gochapperone.com